Secure access to various services without wasting time and searching for necessary institutions is quite relevant in wartime. Online-services allow us to balance between security and citizens’ comfort and reduce associated corruption risks.

Recently, the team of the Transparent Cities program of Transparency International Ukraine has already investigated the existing electronic services of 70 Ukrainian cities in the sphere of housing, social services, education, utilities, and landscaping based on the data of the adapted study of urban transparency under martial law. 

However, despite all the obstacles, the development of cities in this direction continues. Not only local governments, but also regional state administrations, IT volunteers, and others are developing our cities.

We have collected examples of new e-services that have appeared in Ukrainian cities in recent months:

• Updated e-Case remote education platform in Kramatorsk.
  

  The new online portal provides a range of educational services to Kramatorsk school students. Pupils can find information about special educational spaces in Dnipro and Kyiv, and there is a free course for senior pupils to prepare for the external independent evaluation in three subjects (the Ukrainian language, history of Ukraine, and mathematics) and obtain information about university admissions.
  Read more: https://ecase.kramuo.dn.ua/

• An information Telegram channel for military personnel and their families in Lviv.
  

  The public channel was created by the Department of Social Protection of the Lviv Regional State Administration. It covers new grant proposals, announcements of themed events, changes in relevant legislation, rehabilitation projects, etc. on an almost daily basis.
  Read more: https://t.me/ukrainewar2014

• A new section of the city council's website, Tips for Volunteers, has been launched in Lviv.
  

  The new section of the website contains useful information for citizens who would like to volunteer. It includes links to resources where you can learn about new volunteer opportunities in Lviv. It also contains current offers of free legal and psychological counseling for local volunteers.
  Read more: https://city-adm.lviv.ua/for-volunteers

• The e-Ternopil application in Ternopil.

  The mobile application allows Ternopil residents to access a variety of city services right from their phones. Users can check the balance of their Ternopil Card, make an appointment at the State Registration Department, receive notifications about the Air Alert signal, pay for utilities, and more. Interactive maps with transportation routes, heating points, retail establishments operating without electricity, drinking water pumping stations, and shelters are also available.
  Read more: https://ternopilcity.gov.ua/news/63973.html

• New web portal of the 1562 dispatching service in Kharkiv.
  

  The electronic resource has become a complement to the existing telephone line and allows citizens to submit requests for work in problem areas and monitor the implementation of projects. The service provides an opportunity to attach an image of the location to the request, receive a photo report of the completed tasks, and assess their quality. The web portal also contains information on planned and emergency works in the city.
  Read more: https://1562.kharkivrada.gov.ua/

• “Ukrainian City” platform in Kharkiv and other cities.
  

  A team of Kharkiv-based IT workers has launched a platform for finding useful information for displaced people in different cities of Ukraine. The service has about 19 areas of work, including pharmacy contacts and availability of medicines, working gas stations, doctor contacts, housing, transportation, post office, and administrative services. Visitors to the site can not only use the available information but also offer their services.
  Read more: https://ukrainian.city/

• Unified Municipal Register of Persons Eligible for Assistance in Vinnytsia.
  

  The launched Unified Register allows systematizing all the necessary information on persons entitled to benefits, additional payments, and services at the expense of the Vinnytsia city territorial community. Specialists of the city department of social policy can also advise on the benefits provided by the city council and issue a certificate of inclusion in the register.
  Read more: https://www.vmr.gov.ua/u-vinnytsi-stvoryly-iedynyi-munitsypalnyi-reiestr-osib-dlia-otrymannia-dopomohy

As we can see, our cities are looking for opportunities to improve the lives of their residents even during the war. New e-services enrich the existing arsenal of tools that make life of Ukrainians easier or more comfortable