E-services

Has the city council published its current Informatization Program on its official website?

Is there a separate specialized city council website / a separate section of the city council's official website / a separate block on the home page of the official website dedicated to electronic services, containing working links to the available services (at least 7)?

Does the city council ensure the operation of an electronic service for searching the legal regulations it has adopted (by number, keywords, date)?

Does the city council ensure the operation of a local statistics portal / a separate section of the official website with public thematic dashboards?

Does the city council provide access to an up-to-date interactive map of civil protection shelters?

Does the city council provide access to an up-to-date interactive map showing the accessibility of urban infrastructure facilities for persons with disabilities?

Does the city council provide access to an interactive map of investment sites (greenfield/land plots, brownfield/industrial premises)?

Does the city council provide access to an electronic service for searching for medicines/drugs purchased with budget funds in municipal healthcare facilities (e.g., eLiky)?

Does the city council provide access to an electronic service for searching for medical equipment in municipal healthcare facilities?

Does the city council provide access to an electronic service for tracking the location of municipal public transport in real time?

Does the city council provide access to cashless fare payment on municipal public transport (QR code / contactless NFC payment / virtual transport card)?

Does the city council provide the option of obtaining a physical cashless transport card?

Does the city council provide access to electronic services for drivers (interactive parking map / checking for traffic violations / retrieving towed vehicles / etc.)?

Does the city council provide access to an electronic service for responsible waste management?

Does the city council provide access to an electronic service with up-to-date energy management / energy monitoring data?

Does the city council use a service for conducting e-consultations with the public that, among other things, provides access to an archive of consultations?

Does the city council use a service for conducting public e-surveys that, among other things, provides access to an archive of surveys?

Does the city council provide online pre-registration for in-person meetings with the mayor and deputy mayors?

Does the city council provide access to a universal electronic appeal form with the option to upload files containing additional information?

Does the city council provide access to a local e-petition service that, among other things, provides access to an archive of petitions?

Does the city council provide access to a specialized service for submitting electronic applications/complaints about issues requiring a prompt response, with the option to upload files containing additional information?

Does the existing specialized service for submitting electronic applications/complaints about issues requiring a prompt response allow users to track the status of an application/complaint?

Does the city council provide access to a service for online enrollment of children in municipal preschool education institutions (PEIs)?

Does the city council provide access to an electronic service for tracking the waiting list of children for PEIs?

Does the city council provide access to a service for online enrollment of children in the 1st grade of municipal general secondary education institutions (GSEIs)?

Does the city council provide access to a service for booking doctor's appointments online?

Does the city council provide online pre-registration for the Administrative Services Center (ASC)?

Does the city council's official or other specialized website contain a list of administrative services available for citizens to order online?

Does the city council's official or other specialized website contain a list of administrative services for military personnel/veterans available to order online?

Does the city council's official or other specialized website contain a list of administrative services for businesses available to order online?

Does the city council's official or other specialized website contain a form for evaluating the quality of the administrative services provided?

Does the city council provide online pre-registration for the social protection department/division?

Does the city council's official or other specialized website contain a list of social services available for citizens to order online?

Does the city council provide access to the electronic services of the Ministry of Social Policy?

Does the city council's official or other specialized website contain a form for evaluating the quality of the social services provided?

Does the city council have a comprehensive mobile app with electronic services for residents that was updated in 2024–2025?

Does the home page of the city council's official website contain a link to a page dedicated to the comprehensive mobile app, with a list of the available services?

Is there a version of the comprehensive mobile app for Android?

Is there a version of the comprehensive mobile app for iOS?

Do users rate the comprehensive mobile app highly?